At NovaSyn, your satisfaction is our top priority. That’s why we’ve created a clear and simplified return and replacement policy for Real Collagen Fit. We want you to feel confident and fully supported at every step of your journey with us.

Your Right of Reconsideration:

You have up to 7 (seven) calendar days from the delivery date of your item to exercise your right of reconsideration. If, for any reason, Real Collagen Fit does not meet your expectations, you may request a refund or replacement of the product.

Requirements for Exchange and Return:

To process your request, it is essential that the item is:

- In its original packaging, with no signs of use, and complete with all accessories and instructions;

- Accompanied by the proof of purchase or invoice;

- Intact, with no evidence of tampering or modification to the packaging.

Exchange and Return Process:

1. Request Initiation: Contact our customer support team via email at sac@novasyncosmetics.com or by phone at +55 (43) 8111-2896, explaining the reason for the exchange or return and providing your order details.

2. Verification: Our team will review your request and guide you through the steps for returning the product.

3. Receipt: Once we receive the product and confirm that it meets the established requirements, we will begin the replacement or refund procedure.

4. Outcome (Refund/Exchange):

Refund: The amount paid will be refunded using the same payment method used for the purchase.

Exchange: A new item will be sent at no additional cost once your request is approved.

Shipping Costs:

- Defective item or shipping error: NovaSyn will cover all shipping costs for the replacement or return.

- Customer’s decision to cancel: If the return is requested due to a change of mind, the return shipping costs may be charged, as informed at the time of the request.

Specific Items and Promotions:

Products purchased during promotional campaigns or personalized items may have different return and exchange conditions. Please check the detailed information on the product page or contact our customer service team for further clarification.

Processing Time:

After your request has been reviewed and approved, the period for completing the replacement or refund process is up to 10 (ten) business days.

Questions or Assistance:

If you have any questions or need additional support, our team is always available to help!Contact us through our customer service channels:

- Phone: +55 (43) 8111-2896 (Monday to Friday, from 9 a.m. to 6 p.m.)

- Email: sac@novasyncosmetics.com

Thank you for choosing Real Collagen Fit and for joining the NovaSyn family. Our commitment is to deliver high-quality products and services, always focused on your well-being and peace of mind.

The NovaSyn Team