At NovaSyn, we value transparency, efficiency, and security in delivering your orders. This Shipping Policy outlines the conditions, delivery times, shipping costs, methods, and responsibilities of both our store and our customers.

1. Delivery Times:

The delivery period starts counting from the confirmation of payment and may vary according to:

• The destination location;
• The shipping method chosen at checkout;
• The availability of the product in stock.

Estimated delivery times are displayed during checkout and are based on information provided by our partner carriers, with a maximum delivery time of 25 business days.

2. Shipping Methods

We work with trusted carriers and the national postal service to offer the best balance between cost, reliability, and speed. Available options include:

• Standard Shipping
• Express Shipping

3. Order Tracking

Once your order is shipped, you will receive a tracking code via email. You can use this code to follow your shipment on the carrier’s website or through our official channels.

4. Free Shipping

We offer free shipping on orders that meet active promotional conditions, such as:

• Minimum purchase value;
• Specific delivery regions;
• Limited-time promotional campaigns.

All free shipping rules are clearly communicated in each campaign or product page.

5. Delivery Attempts and Reshipments

It is the customer’s responsibility to ensure that someone is available at the provided address to receive the package.

If the delivery fails after the number of attempts defined by the carrier, the order may be returned to our distribution center.If reshipment is required, a new shipping fee may apply.

To avoid delays or returns, please make sure all delivery information is correct at checkout.

6. Incorrect or Incomplete Addresses

NovaSyn is not responsible for delays or returns caused by incorrect or incomplete address details provided by the customer. In cases where the package is returned due to address errors, a new shipping fee will be required for reshipment.

7. Delays and Unforeseen Events

We work exclusively with partners committed to meeting delivery deadlines. However, external factors such as strikes, weather conditions, holidays, or high-demand periods may occasionally cause delays. In such cases, the NovaSyn team will provide full support to ensure your order is delivered safely.